Customer Service for perth baby gifts - Baby Gifts, Nappy Cakes, Baby Bouquets Perth, Australia

Perth Baby Gifts
Nappy Cakes, Clothing Bouquets, Organic Cotton Clothing Sets, Teddy Bears, Balloons, Chocolates.
Easy to Order Online or Call: 08 9362 5535
321 Albany Highway, Victoria Park, Perth WA 6100

Customer Service

We take our customer service seriously. If you have any problems with this web site, your order, the baby gifts or the service we provide then please contact us and we will rectify it.  We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

  1. How to Order
  2. Payment Methods
  3. Delivery Charges and Time Frames.
  4. Security Measures
  5. Returns Policy
  6. Product and Service Guarantees
  7. Privacy Information
  8. How we can be Contacted



To place an order on this web site is a simple manner of browsing the products until you find what you are looking for.  If a product can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product.  By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.

You have several options on how you can pay for your purchase.  They include

Credit Card:
We accept Visa Card and Master Card.  We accept these details via our SECURE order page.


We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.


Due to the nature of the product we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you.  We need to be notified of this within 3 days of your purchase arriving so we can arrange a replacement product or a refund. 

In these instances, please contact us immediately to arrange pickup of your purchase.

In Australia: For Australia Post posted items, please keep the original packaging until you are satisfied with your purchase.  If there is a problem you can repack the item and write RETURN TO SENDER on the packaging.   This will avoid additional postal charges to you.


If you have a problem with your purchase, then we want to know about it so we can rectify the situation.  We are happy to replace your order or provide a full refund where the product did not arrive in new and working condition. 

We will honour the manufacturer’s warranty as stated on the product and assist you in making any warranty claims.


We have a comprehensive online privacy policy that is explained on another page.  Please view our Privacy Policy Here.


We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.

                           Go to the Contact Page >>

Nappy Cakes